Shipping Policy

1. Shipping Coverage

ZARETHIN, LLC provides worldwide shipping for eligible orders placed through zarethin.com. We currently ship to the United States, countries throughout Europe, and other supported international destinations where reliable carrier service is available.

Shipping availability may depend on the destination address, local carrier coverage, customs requirements, import restrictions, transportation conditions, and other regional limitations. In certain circumstances, we may be unable to deliver to a particular country, territory, remote area, military address, P.O. box, or other restricted location. If we are unable to fulfill an order because delivery is not available to the provided address, we will contact the customer using the information submitted with the order.

2. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Processing time includes order review, verification, preparation, packaging, and transfer of the parcel to the applicable shipping carrier.

Business days do not include Saturdays, Sundays, or public holidays. Orders placed on weekends or public holidays will normally begin processing on the next available business day.

During periods of unusually high order volume, major holidays, severe weather, inventory verification, payment review, or other circumstances outside our reasonable control, processing may occasionally require additional time. If a significant delay affects your order, we may contact you using the email address provided at checkout.

3. Shipping Rates & Free Shipping

Shipping charges are determined according to the delivery destination and applicable shipping region. Our standard shipping rates and free-shipping thresholds are as follows:

United States: Standard shipping is €7.99. Orders with a qualifying merchandise subtotal of at least €99.00 are eligible for free standard shipping.

Europe: Standard shipping is €10.99. Orders with a qualifying merchandise subtotal of at least €149.00 are eligible for free standard shipping.

Other International Destinations: Standard shipping is €16.99. Any available free-shipping promotion or special shipping arrangement for other international destinations will be displayed during checkout where applicable.

Free-shipping eligibility is generally calculated using the merchandise subtotal after applicable discounts and before any customs duties, import taxes, local taxes, or other third-party charges. Shipping rates displayed at checkout will apply to the final confirmed order.

4. Estimated Delivery Times

After an order has been processed and transferred to the shipping carrier, estimated delivery times are generally:

United States: approximately 5–9 business days.

Europe: approximately 7–15 business days.

Other International Destinations: approximately 10–20 business days.

These delivery periods are estimates and begin after the order has completed the 1–4 business day processing period. They are not guaranteed delivery dates.

Actual delivery time may vary because of destination, carrier capacity, customs clearance, weather conditions, public holidays, transportation disruptions, local delivery conditions, remote-area service, security inspections, or other circumstances beyond the reasonable control of ZARETHIN, LLC.

5. Shipping Carriers & Logistics Partners

Orders are delivered through independent third-party shipping carriers, postal services, freight providers, and local delivery partners. Depending on the destination and available service, these providers may include national postal networks, international courier companies, regional carriers, and their authorized last-mile delivery partners.

The specific carrier used for an order may vary according to destination, parcel size, service availability, delivery efficiency, and other logistical considerations. A parcel may also be transferred from an international carrier to a local postal or courier service for final delivery.

Once a parcel has been accepted by the carrier, transportation and delivery operations are performed by the applicable third-party logistics provider. ZARETHIN, LLC will provide reasonable assistance when a shipment requires investigation or when a customer reports a delivery problem.

6. Shipment Confirmation & Tracking

When an order has been prepared and transferred for shipment, tracking information will normally be made available through the email address provided during checkout or through the applicable order tracking page.

After a carrier receives a parcel, tracking information may require approximately 48–72 hours to appear or update in the carrier's tracking system. A temporary lack of tracking movement during this period does not necessarily mean that the parcel has not been shipped.

Tracking scans may also be delayed while a parcel is moving between distribution facilities, passing through customs, being transferred between carriers, or awaiting a local delivery scan.

Customers may use the tracking number provided with their order to follow shipment progress. Carrier tracking information should be treated as the primary source for current transportation and delivery status once the parcel has entered the carrier network.

7. Delivery, Address Accuracy & Signature

Customers are responsible for providing a complete and accurate shipping address when placing an order, including the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any other information reasonably required for successful delivery.

Customers should review their shipping information carefully before completing checkout. If an incorrect or incomplete address is discovered before shipment, please contact us as soon as possible. We will make reasonable efforts to update the address before the parcel is transferred to the carrier, but address changes cannot be guaranteed after fulfillment has begun.

Depending on the destination, order value, carrier, or delivery service, a signature may be required when the parcel is delivered. If no signature is required, the carrier may leave the parcel at the delivery address, in a mailbox, parcel locker, reception area, designated safe location, or another location permitted under the carrier's delivery procedures.

A shipment marked as delivered by the carrier will generally be considered delivered to the address provided with the order. If tracking shows delivery but you cannot locate the parcel, please first check the surrounding delivery area, household members, building reception, neighbors where appropriate, parcel lockers, and any delivery notice before contacting us.

8. Damaged, Incorrect, Missing or Lost Packages

If your parcel arrives visibly damaged, contains damaged merchandise, or contains an incorrect item, please contact us at service@zarethin.com within 48 hours of delivery.

To help us review the issue, please provide your order number, a description of the problem, and clear photographs showing the merchandise, shipping packaging, shipping label, and any visible damage where applicable. Customers should retain the original packaging and damaged merchandise until the review has been completed, because the carrier or our support team may require additional evidence.

If a shipment appears to be significantly delayed or potentially lost, please review the latest tracking information before contacting us. We may request an investigation with the applicable carrier when appropriate. Carrier investigations can require additional processing time, and the final resolution may depend on the carrier's tracking records, delivery confirmation, and investigation results.

If a confirmed shipping error, loss, or damage is determined to be our responsibility, we will provide an appropriate resolution in accordance with our applicable refund, replacement, and return policies.

9. Customs Duties, Import Taxes & International Charges

Orders delivered within the United States are domestic deliveries for purposes of this policy and are not subject to international import duties or customs charges.

For orders shipped to destinations outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance charges, handling fees, or similar governmental or carrier-imposed charges may apply depending on the destination country's laws and import requirements.

Unless expressly stated otherwise during checkout, any such customs duties, import taxes, brokerage charges, or other destination-related fees are the responsibility of the recipient or customer and are not included in the product price or standard shipping charge collected by ZARETHIN, LLC.

Customs authorities may require additional information from the recipient before releasing an international parcel. Customers are responsible for responding to legitimate customs or carrier requests when required. Customs processing may also extend the estimated delivery period.

We cannot control or predict the amount of duties, taxes, or other charges imposed by customs authorities or local governments. Customers who require information about possible import costs should consult the applicable customs authority in their destination country before placing an order.

10. Delivery Delays, Returned Packages & Shipping Support

Delivery estimates are provided for general guidance and are not guaranteed. ZARETHIN, LLC is not responsible for unavoidable carrier delays caused by severe weather, natural disasters, customs inspections, transportation interruptions, labor disruptions, public holidays, government restrictions, local emergencies, incorrect customer addresses, or other circumstances beyond our reasonable control.

If a parcel is returned to us because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, failure to collect the parcel, customs non-compliance, or another recipient-related issue, we may contact the customer to determine the appropriate next step. Additional shipping charges may apply if the customer requests reshipment where the return was not caused by an error on our part.

Customers should not refuse an international shipment solely to avoid applicable customs duties or import charges. A refused parcel may incur return transportation, customs, brokerage, storage, or other carrier fees. Any refund for a returned shipment will be handled in accordance with our applicable Refund and Returns Policy and relevant legal requirements.

For questions concerning shipping, tracking, damaged parcels, delivery problems, or other order-related matters, please contact ZARETHIN, LLC through service@zarethin.com. You may also visit zarethin.com for additional order and policy information.

Please include your order number and relevant shipment information when contacting us so that we can review your request as efficiently as possible.