Refund and Returns Policy

1. Return Period & Eligibility

This Refund and Returns Policy applies to textile products purchased through zarethin.com and fulfilled by ZARETHIN, LLC. Customers may request a return within 30 days from the date the order is confirmed as delivered by the applicable shipping carrier.

To qualify for a return, the return request must be submitted within the 30-day return period. Requests submitted after this period may not be accepted unless otherwise required by applicable law.

Customers may open the shipping package and reasonably inspect the textile product for color, size, material, appearance, and general suitability. However, the product must not have been used, slept on, washed, cleaned, altered, damaged, or otherwise placed into normal household use if it is being returned for a change of mind or preference-related reason.

2. Textile Product Return Conditions

Because our website primarily sells textiles intended for household and everyday use, returned products must be in a condition that allows us to reasonably inspect and, where appropriate, resell them.

Returned textiles must be unused, unwashed, unaltered, clean, and free from damage. They must not contain stains, odors, perfume, detergent residue, makeup, hair, pet hair, lint, moisture, signs of laundering, signs of extended handling, or other evidence of use.

Where reasonably possible, the product should be returned with its original packaging, labels, tags, inserts, accessories, and other materials supplied with the order. Removing external shipping packaging solely to inspect the merchandise does not automatically make the product ineligible for return.

For hygiene and product-quality reasons, textile products that have been slept on, used against the body for an extended period, washed, dry-cleaned, altered, or contaminated after delivery generally cannot be accepted as preference-based returns unless the item was defective, damaged, or incorrect when received.

3. How to Request a Return

To request a return, customers must contact us at service@zarethin.com before sending any merchandise back. The return request should include the order number, the product being returned, the reason for the return, and relevant photographs when the request concerns damage, defects, or an incorrect item.

After reviewing the request, we will provide return instructions where the return is eligible. Customers should not send merchandise to an address obtained from the shipping label, carrier documentation, website registration records, or another source unless that address has been specifically confirmed by us for the return.

Returned parcels should be packaged securely to prevent damage during transportation. We strongly recommend using a trackable shipping method and retaining the return tracking number and shipping receipt until the return and refund have been completed.

A return request, return authorization, and return tracking records may be retained as part of the order history to help us verify the transaction and resolve any later payment, delivery, refund, or chargeback dispute.

4. Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, or contains an incorrect product, customers must contact us at service@zarethin.com within 48 hours of delivery whenever reasonably possible.

Please provide the order number and clear photographs showing the affected textile product, the shipping package, the shipping label, and the relevant damage, defect, or incorrect merchandise. Customers should retain the merchandise and original packaging until we have completed our review because additional information may be required for a carrier or order investigation.

Where we confirm that an item was damaged in transit, materially defective when delivered, or incorrectly fulfilled by ZARETHIN, LLC, we will provide an appropriate resolution, which may include a replacement, return, or refund. When a return is required because of a confirmed error on our part, reasonable return shipping costs will be covered or reimbursed by us.

5. Return Shipping Costs

For returns requested because of personal preference, incorrect customer selection, color preference, size preference, duplicate ordering, or another reason that is not caused by an error or confirmed defect attributable to ZARETHIN, LLC, the customer is responsible for the cost of returning the merchandise.

Original shipping charges are generally non-refundable for preference-based returns unless required by applicable law or unless the shipment was affected by an error attributable to us.

If a return results from a confirmed incorrect item, delivery damage, or qualifying defect for which ZARETHIN, LLC is responsible, we will provide return instructions and cover the reasonable return shipping cost where a physical return is required.

Customers remain responsible for ensuring that any customer-paid return shipment reaches the return location. We are not responsible for a returned parcel that is lost before it is received, so trackable return shipping is strongly recommended.

6. Return Inspection & Refund Approval

After a returned product is received, it will be inspected to confirm that it corresponds to the original order and satisfies the return conditions described in this policy.

We may review the returned item's condition, packaging, labels, signs of use or washing, return tracking information, delivery records, photographs, and communications associated with the return request. These records may also be used when reasonably necessary to respond to a payment dispute, chargeback, fraud review, or inquiry from Stripe, PayPal, a card issuer, or another authorized payment provider.

If a returned textile shows significant use, washing, alteration, contamination, customer-caused damage, missing components, or another condition inconsistent with the approved return request, the return may be rejected or the available remedy may be adjusted where permitted by applicable law. We will communicate the result of the inspection when a return cannot be approved as originally requested.

7. Refund Method & Processing Time

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method used to place the order. Refunds will not normally be transferred to a different card, bank account, PayPal account, digital wallet, or other payment method.

Approved refunds are generally processed within 7 business days after refund approval. Once processed, the refund will normally appear through the original payment method according to the processing timetable of Stripe, PayPal, the applicable card network, bank, digital wallet provider, or financial institution.

Although most approved refunds are completed within this period, financial institutions may occasionally require additional time to post the funds to the customer's account. Such additional banking or payment-provider processing time is outside the direct control of ZARETHIN, LLC.

Customers will not be required to provide full card numbers, CVV codes, online banking passwords, or other sensitive payment credentials in order to receive a refund. Refunds are processed through the original secure payment channel associated with the transaction.

8. Cancellations, Refund Disputes & Customer Support

If you wish to cancel an order, please contact us at service@zarethin.com as soon as possible. We will make reasonable efforts to cancel an order before it has been transferred to the shipping carrier. Once an order has entered shipment, cancellation may no longer be possible and the applicable return procedure must normally be followed after delivery.

If you believe that a refund amount, return decision, payment, or order record is incorrect, please contact us before initiating a payment dispute whenever reasonably possible. This allows us to review the order, shipment, return tracking, delivery confirmation, photographs, refund records, and previous communications and to attempt to resolve the matter directly.

If a payment dispute or chargeback is submitted through Stripe, PayPal, a card issuer, bank, or other payment provider, ZARETHIN, LLC may provide relevant transaction records, order confirmation, customer communications, shipping and tracking records, proof of delivery, return authorization records, photographs, return tracking, inspection information, and refund records to the applicable provider for the purpose of responding to the dispute.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded. For questions regarding returns, damaged textiles, refund status, or an existing return request, please contact us through service@zarethin.com and include your order number so that we can review the matter efficiently.