FAQs

1. What products does zarethin.com offer?

zarethin.com offers a selection of textiles designed for practical everyday use. Product specifications, dimensions, materials, colors, care information, and other relevant details are provided on the applicable product pages.

Because textile appearance and color may vary slightly depending on lighting, photography, screen settings, and normal material characteristics, customers should review the individual product information carefully before placing an order.

2. What currency do you use for transactions?

All purchases made through zarethin.com are processed in Euros (EUR).

If your card, bank account, PayPal account, or digital wallet uses another currency, your payment provider may convert the transaction using its own exchange rate and may charge currency conversion or foreign transaction fees. These additional charges are determined by your financial institution and are outside the control of ZARETHIN, LLC.

3. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Google Pay, and Apple Pay. Available payment methods may vary depending on your country, device, browser, card issuer, or payment provider.

Payments are securely processed through authorized third-party payment providers, including Stripe and PayPal. For additional information, please review our Payment Policy.

4. Do you store my card or payment information?

No. ZARETHIN, LLC does not store customers' full card numbers, CVV or CVC security codes, online banking credentials, PayPal passwords, digital wallet credentials, or other sensitive payment authentication information on our website servers.

Sensitive payment information is securely transmitted to the applicable payment provider, such as Stripe or PayPal, through their authorized payment systems.

5. How is my payment and personal information protected?

We use reasonable technical and organizational security measures to help protect customer and transaction information. These measures may include HTTPS encryption, SSL/TLS encrypted connections, secure payment gateways, tokenization, PCI DSS-compliant payment processing, 3D Secure authentication where supported, fraud monitoring, access controls, firewall protection, security updates, malware monitoring, logging, and backup procedures.

This website is a self-hosted store built on WordPress and powered by WooCommerce. Additional details about how personal information is collected, processed, protected, and retained are available in our Privacy Policy.

6. Where do you ship?

We provide worldwide shipping to supported destinations, including the United States, countries throughout Europe, and other international regions where appropriate carrier services are available.

Delivery availability may depend on carrier coverage, destination accessibility, customs requirements, local restrictions, and transportation conditions. For complete information, please review our Shipping Policy.

7. How long does order processing take?

Orders are normally processed within 1–4 business days after successful payment authorization and order verification.

Business days exclude weekends and public holidays. Processing may occasionally take longer during major holidays, unusually high order volumes, payment verification, inventory reviews, severe weather, or other circumstances outside our reasonable control.

8. How much does shipping cost?

Our standard shipping charges and free-shipping thresholds are:

United States: Shipping is €7.99. Orders reaching €99.00 qualify for free standard shipping.

Europe: Shipping is €10.99. Orders reaching €149.00 qualify for free standard shipping.

Other International Destinations: Standard shipping is €16.99.

The applicable shipping charge will be confirmed during checkout. More information is available in our Shipping Policy.

9. How long does shipping usually take?

After the 1–4 business day processing period, estimated delivery times are generally:

United States: approximately 5–9 business days.
Europe: approximately 7–15 business days.
Other International Destinations: approximately 10–20 business days.

These are estimated delivery periods and are not guaranteed. Customs processing, weather, public holidays, carrier operations, remote locations, and other circumstances may affect actual delivery time.

10. When will my tracking information become available?

Tracking information will normally be provided after your order has been processed and transferred to the applicable shipping carrier.

After carrier acceptance, tracking information may require approximately 48–72 hours to appear or update in the carrier's system. Temporary periods without tracking movement may also occur while the parcel is being transferred between facilities, carriers, or customs authorities.

11. Will I need to pay customs duties or import taxes?

Orders delivered within the United States are not subject to international import duties or customs charges.

For deliveries to other international destinations, customs duties, import taxes, VAT, brokerage fees, clearance charges, or similar local charges may be imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer or recipient. Please review our Shipping Policy for complete details.

12. What should I do if my package or product arrives damaged?

If your parcel arrives damaged, or if the textile product inside is damaged, defective, or incorrect, please contact us at service@zarethin.com within 48 hours of delivery whenever reasonably possible.

Please provide your order number and clear photographs showing the affected product, outer packaging, shipping label, and relevant damage or error.

Please retain the product and original packaging until our review has been completed. Additional requirements are explained in our Refund and Returns Policy.

13. How long do I have to return a product?

Customers may request an eligible return within 30 days from the date the shipping carrier confirms delivery.

Return requests must be submitted within this period unless a longer period is required by applicable law. Please contact service@zarethin.com before returning any merchandise so that we can review the request and provide appropriate return instructions.

For complete requirements, please review our Refund and Returns Policy.

14. What condition must returned textiles be in?

For preference-based returns, textile products must generally be unused, unwashed, unaltered, clean, and free from damage.

Returned products should not contain stains, odors, perfume, detergent residue, makeup, hair, pet hair, moisture, or other evidence of use. Products that have been slept on, washed, dry-cleaned, altered, or used extensively generally cannot be accepted as preference-based returns unless they were defective, damaged, or incorrect when received.

Where reasonably possible, original packaging, labels, tags, inserts, and included accessories should also be returned.

15. Who pays for return shipping?

If a return is requested because of personal preference, incorrect customer selection, color or size preference, duplicate ordering, or another reason that is not caused by an error attributable to ZARETHIN, LLC, the customer is responsible for the return shipping cost.

If we confirm that a product was incorrectly fulfilled, damaged in transit, or materially defective when delivered, we will cover or reimburse reasonable return shipping costs where a physical return is required.

Full details are available in our Refund and Returns Policy.

16. How and when will I receive my refund?

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 7 business days after approval. Your bank, card issuer, Stripe, PayPal, digital wallet provider, or other financial institution may require additional time to display the funds after the refund has been submitted.

We do not normally issue refunds to a different card, bank account, wallet, or payment method.

17. Can I cancel or change my order?

If you need to cancel an order or correct shipping information, please contact us at service@zarethin.com as soon as possible.

We will make reasonable efforts to accommodate a cancellation or address correction before the order has been transferred to the shipping carrier. However, once an order has entered shipment, cancellation or modification may no longer be possible.

If the parcel has already shipped, you may need to wait for delivery and follow the applicable return procedure described in our Refund and Returns Policy.

18. What should I do if I have a privacy, payment, refund, or order dispute?

If you have a concern regarding an order, payment, refund, delivery, return, privacy matter, or another transaction issue, please contact us first at service@zarethin.com. Include your order number and relevant information so that we can review the matter efficiently.

For detailed terms, please refer to our Payment Policy, Shipping Policy, Refund and Returns Policy, Privacy Policy, and Terms of Service.

If a dispute cannot be resolved through direct communication, it may be submitted to a court of competent jurisdiction in accordance with our Terms of Service and applicable law. Nothing in our policies limits mandatory consumer or privacy rights that cannot legally be excluded.